1. Are my personal details safe when placing an order with Sunshine Gems & Jewels?
-->Yes, it is 100% secure to order online. Our secure servers protect all personal information entered throughout the ordering process.
2. How do I place an order?
-->It's really easy to place an order with Sunshine Gems & Jewels , simply select your item/s and add to basket. and proceed with your items , then we will get back to you soon
3. Can I cancel an order after it has been placed?
-->If you have any enquiries about a recently placed order, you can contact the Customer Care team on xxxxxxxxxxxx or at xxx@xxx.com
4. Are my personal details safe when placing an order with Sunshine Gems & Jewels?
-->If you are experiencing difficulties when placing an order online, please contact our us who will be able to help you on xxxxxxxxxxxx or at xxx@xxx.com
5. Will you keep me updated on my order?
-->Once your order has been placed successfully, we will send you an email confirming we have received your order.We will then contact you via email confirming your order has been dispatched and once delivered to given reference address again contact you with email conformations that order has successfully delivered
6. Are there any hidden charges?
-->There are no hidden charges except the shipping costs and local taxes if any levied while placing an order on the site.
7. What if the item is received faulty/damaged or the incorrect item is received?
-->In the unlikely event that you should receive a faulty/damaged item or if we have sent a different item than was on your order, please contact us on xxxxxxxxxxxx or at xxx@xxx.com and advise you how to return the item.
8. Is there any minimum order value that I need to order?
-->No. You can shop for any value with us and we would be more than delighted to serve you.
9. How do I know if a product is available?
-->Product availability is updated frequently. However, in case there is a problem with the availability of a particular product, we will get in touch with you by email or telephone with an expected availability and delivery time for your order.
10. What if there is an item missing from my order?
-->If your order has been received and is missing an item please contact us on xxxxxxxxxxxx or at xxx@xxx.com who will be able to help you on this.